Convert Monkey FAQ

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All rights reserved

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Trial Period Issues

My trial of Convert Monkey has not lasted the full 30 days, why?

Purchasing Issues

I purchased Convert Monkey but I am getting a message that the trial has expired.
Can I pay by check, postal order or by PayPal?
Can I order Convert Monkey on CD?
Our Purchasing Dept. needs vendor name & address to purchase Convert Monkey?
Why won't Convert Monkey accept my license code?
Why have I been charged VAT?
Do I need the extended download service?

Upgrading Issues

How do I upgrade to the latest version of Convert Monkey?
There is a new version of Convert Monkey available, why should I bother upgrading?
Why won't the update page accept my license code?
Where can I find my license code?
How can I upgrade my existing license?

General Issues

Convert Monkey takes a long time to start up, why?
You have not answered my emails, why?
Does Convert Monkey contain spyware, adware or any hidden programs?
Convert Monkey no longer reads all files on my computer, why is this?
How do I print file lists and other results?
Does Convert Monkey contain viruses?


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