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I have purchased a license for this product and followed the registration instructions however, the package does not accept my license code - why not?

It is most likely that you have entered the license code incorrectly. This is understandable as the code can be lengthy.

Please use the following instructions:


Find your order receipt. This is the email that we sent you shortly after you registered.


Find your license code in the receipt.


Next, you need to copy the code to clipboard. Select the code by dragging your left mouse button over it.


Now, right-click on the selected code and select "Copy" from the pop-up menu.
copy paste clipboard


The code is now copied to your clipboard (an area of your computer memory that holds recently used data).


Next, launch the package that you are trying to register. The first screen that appears should be the "Enter License Code" window.

If this is not the case then you have not followed the instructions contained within your original order receipt - please refer to the original receipt for more information.


Right-click on the text box and select paste.


After you paste the code into the text box, click on the "Next" button and follow the on-screen instructions.

If you are still having problems, please contact us.
past data clipboard

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